faq

frequently asked questions

  • Q. What is AgeCare and what services do you provide?

    AgeCare is a professional in-home care service provider based in Lucknow. We specialize in elder care, dementia support, nursing care, post-surgery recovery, baby care, and learning disability assistance. Our goal is to offer compassionate, personalized care that helps clients live safely and comfortably at home.

  • Q. Where are your services available.

    AgeCare began operations in Lucknow, and we’re now expanding to serve clients across India. Our in-home care services are available in major cities, and our team can coordinate caregivers or nurses to reach you anywhere.

  • Q. How is AgeCare different from other home-care providers?
    • We train our caregivers in specialized dementia and disability care.
    • Every care plan is personalized to the client’s health and lifestyle.
    • We ensure 24/7 monitoring, safety, and emotional support.
    • We focus on compassion, trust, and professional healthcare standards.
  • Q. What kind of support do you provide for dementia patients?

    Our caregivers receive specialized dementia training to handle memory loss, confusion, and behavioral changes. We provide companionship, medication reminders, meal assistance, and create a safe, familiar home environment to reduce stress.

  • Q. Can dementia care be provided at home?

    Yes. Dementia care at home helps patients stay in a familiar and comfortable setting, which promotes better emotional stability and reduces agitation.

  • Q. How do you ensure safety for dementia patients?

    We conduct home safety assessments, remove potential hazards, and use routines that promote comfort and recognition. Our caregivers are trained to manage wandering, confusion, and emergencies.

  • Q. What support do you offer for people with learning disabilities?

    AgeCare provides daily living assistance, therapy coordination, and social engagement to help individuals with learning disabilities lead independent and fulfilling lives.

  • Q. Do your caregivers have special training for this service?

    Yes. Our team receives specialized training in communication, behavior management, and emotional care to support individuals with diverse learning challenges.

  • Q. What does your nursing care service include?

    Our qualified nurses provide wound dressing, IV/IM injections, vital monitoring, catheter care, post-surgery support, and elderly nursing right at home.

  • Q. Are your nurses certified?

    Yes, all AgeCare nurses are certified professionals with verified credentials and prior experience in hospitals or home-care settings.

  • Q. Can I book a nurse for 24-hour care?

    Absolutely. We provide 12-hour and 24-hour nursing shifts, depending on your medical and personal care needs.

  • Q. What does post-surgery care include?

    Post-surgery care covers medication management, wound care, mobility support, physiotherapy coordination, and dietary planning to ensure safe recovery at home.

  • Q. Why is in-home recovery better after surgery?

    Recovering at home reduces infection risk, improves comfort, and allows personalized attention. Our caregivers monitor progress and provide continuous support under medical guidance.

  • Q. What type of elder care do you provide?

    We offer companionship, mobility support, medication reminders, meal preparation, and hygiene assistance for seniors. Our goal is to help them stay independent and safe in their own homes.

  • Q. Can I choose between male and female caregivers?

    Yes. You can choose based on comfort and preference. We maintain a verified team of male and female caregivers for all requirements.

  • Q. Do you provide 24-hour elder care services in Lucknow?

    Yes. We provide round-the-clock care in Lucknow and are expanding 24/7 services to other cities across India.

  • Q. What does your baby care service include?

    Our trained nannies and caregivers help with newborn care, feeding, bathing, diapering, sleep routines, and postpartum mother support — all in a safe and hygienic environment.

     

  • Q. Are your baby caregivers experienced?

    Yes. Our nannies are experienced mothers or trained childcare professionals who have completed background verification and childcare training.

  • Q. How do you verify your caregivers and nurses?

    Every caregiver goes through a background check, police verification, medical screening, and skill assessment before joining AgeCare.

  • Q. Are your caregivers trained in first aid and emergencies?

    Yes. All our staff are trained in basic first aid, CPR, and emergency response protocols to handle unexpected situations safely.

  • Q. How do you ensure service quality and supervision?

    Our supervisors regularly visit homes, conduct follow-ups, and monitor client satisfaction. We also use digital check-ins and progress reports to ensure accountability.

  • Q. How can I book AgeCare services?

    You can contact us through our website, call, or WhatsApp our team. We’ll understand your requirements and assign a suitable caregiver or nurse.

  • Q. How are the charges decided?

    Prices depend on service type, care hours, and client condition. We maintain transparent and affordable pricing, customized for each family’s needs.

  • Q. Do you offer short-term or long-term packages?

    Yes. You can choose between hourly, daily, weekly, or monthly packages depending on your requirements.

  • Q. Do you provide services outside Lucknow?

    Yes. While our headquarters are in Lucknow, we’re expanding Pan-India — including Delhi, Mumbai, Pune, Bangalore, and Kolkata. You can contact us to check availability in your area.

  • Q. What safety measures do you follow post-COVID-19?

    Our team follows strict hygiene protocols, regular health checkups, use of masks, sanitizers, and contactless reporting for your family’s safety.

  • Q. Can I replace a caregiver if I’m not satisfied?

    Yes. Client satisfaction is our priority. If you’re not comfortable, we’ll arrange a replacement caregiver or nurse promptly.

     

  • Q. How can I provide feedback or raise concerns?

    You can reach us through our helpline or feedback form. We actively monitor all concerns and ensure quick resolution.