Privacy Policy – AgeCare

Effective Date: 01/01/2026

Welcome to AgeCare, your trusted in-home care partner.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or communicate with us. By accessing or using our services, you agree to this Privacy Policy.

1. Who We Are

AgeCare (“we”, “our”, “us”) provides compassionate in-home care, nursing, and support services for seniors, patients, and families.
Our head office is based in Lucknow, Uttar Pradesh, and our services are available across India.

Website: www.agecare.in
Email: info@agecare.in
Phone: +91 964873666601

2. Information We Collect

We collect information to provide the best possible care and service experience. This may include:

A. Personal Information

• Name, age, gender, address, and contact details

• Email address and phone number

• Identity verification documents (PAN, Aadhaar, etc.) when required

• Emergency contact details

B. Health-Related Information

• Medical history, current health conditions, and medication details (shared voluntarily for care purposes)

• Doctor’s prescriptions or medical reports

C. Service & Transaction Information

• Service preferences and history

• Payment details and billing records (processed securely)

D. Website Usage Dat

• Cookies and analytics data to improve website performance and user experience

3. How We Use Your Information

We use collected information to:

• Provide personalized home-care, nursing, or baby-care services

• Communicate with clients, families, and caregivers

• Schedule and manage appointments

• Process payments and issue invoices

• Maintain service quality and follow-ups

• Respond to inquiries or customer support requests

• Send reminders, updates, or promotional messages (with your consent)

• Comply with legal obligations and health regulations

We never sell or misuse your personal data.

4. How We Protect Your Data

We take data security seriously.
All client records and personal details are stored in secure databases with restricted access. We use SSL encryption, password protection, and firewalls to safeguard your information.

Our staff and caregivers are trained in data confidentiality and are bound by non-disclosure agreements.

5. Information Sharing & Disclosure

We may share your information only when necessary:

• With authorized caregivers and nurses providing your care

• With healthcare professionals or emergency responders (if medically required)

• With payment processors for secure transactions

• With law enforcement agencies if required by law

We do not sell, rent, or trade your information to any third parties for marketing.

6. Cookies and Analytics

Our website uses cookies to enhance functionality, track visits, and understand user behavior.
You can disable cookies in your browser settings if you prefer, but certain website features may not function properly.

We may also use third-party tools such as Google Analytics to understand traffic trends. These tools follow their own privacy policies.

7. Your Rights

You have the right to:

• Access or update your personal information

• Withdraw consent for communication or data processing

• Request deletion of your data (as permitted by law)

• Lodge a complaint regarding misuse of your information

To exercise any of these rights, contact us at privacy@agecare.in.

8. Retention of Data

We retain personal information only as long as necessary to fulfill service obligations or comply with legal and accounting requirements. After that, data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any information.

10. Children’s Privacy

AgeCare does not knowingly collect personal data from children below 13 years without parental consent. If you believe a child has provided personal data, please contact us for immediate removal.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in services or regulations. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data handling, please contact us at:

AgeCare – Home Care Services
Lucknow, Uttar Pradesh, India
Email: privacy@agecare.in
Phone: +91 9648736666

AgeCare is committed to maintaining transparency, confidentiality, and trust. Your privacy and safety are always our priority.